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We are happy to help!

Our dedicated Mutsy team is always ready to help you with any questions or problems. Find the answers to our most commonly asked questions below, or get in touch with the support team for any other questions.

How can we help you?

Where can I get my Mutsy product serviced?

Have you already looked to see if your question and answer is listed in the FAQs under the service heading for the related product? If there is a problem with your Mutsy product, then search under What to do if there is a defect? You can also contact us through our contact form. You will be contacted with an answer or a solution as soon as possible.

What do I do if I notice a defect?

If you notice a defect or malfunction, please contact the shop where you bought the product. If it is difficult to contact the original store, you can also contact a different sales outlet. Search here for a retailer in your area: sales outlets

The retailer will do his best to solve the problem for you. If he cannot fix the problem himself, he will send the product to Mutsy, together with the proof of purchase and a description of the complaint. Mutsy will take care of the repair or (partial) replacement of the product. Whether this can be offered under warranty depends if it falls within the warranty period. Products sent to Mutsy by customers are not considered for warranty.

Where can I get my broken Mutsy product fixed?

If you bought your product at a store, please contact the retailer. They will contact Mutsy in case of a need for repair or exchange.

There is no Mutsy dealer in my neighbourhood. What do I do?

You can contact our headquarters through the contact details found on the contact page or through the contact form.

The model I own is from an older collection of Mutsy. Can I still get spare parts and accessories for this model?

Mutsy is unable to supply accessories and spare parts directly to consumers. For spare parts and accessories please visit the Mutsy sales outlets. In the event of more complex questions, the store owner will contact Mutsy. Search here for a retailer in your area: Find a dealer. You can contact our headquarters through the contact details found on the contact page or through the contact form.

How long is the warranty valid?

There is 2-year warranty for all Mutsy products, starting the day of purchase. When a production error is found, Mutsy will provide a solution in cooperation with the retailer. Repairing this type of fault is covered by the warranty. The warranty is not valid for exchanging or returning Mutsy products.

What do I need to claim via the warranty?

To claim via your warranty you will need:

  • A complete warranty card, which can be downloaded here
  • A copy of your proof of purchase
  • A clear description of the defect
  • The product itself
Are there faults, defects and errors the warranty does not cover?

The warranty does not cover:

  • fading or changing of colours
  • water damage to the lining
  • defects as a result of using counterfeit Mutsy products
  • a claim without the proof of purchase
  • unjust or improper use
  • wear from normal daily use of the product
  • damage from bad maintenance, neglect or an accident
  • damage after alteration by the customer, unauthorised by Mutsy
  • damage reported more than 2 months after occurrence
What do I do if I notice a defect?

If you notice a defect or malfunction, please contact the shop where you bought the product. If it is difficult to contact the original store, you can also contact a different sales outlet.

The retailer will do his best to solve the problem for you. If he cannot fix the problem himself, he will send the product to Mutsy, together with the proof of purchase and a description of the complaint. Mutsy will take care of the repair or (partial) replacement of the product. Whether this can be offered under warranty depends if it falls within the warranty period. Products sent to Mutsy by customers are not considered for warranty.

Get in touch!

Contact our support team and we will aim to get back to you within 24H.

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